Hospitality training through technology

The new way to train personnel in the hospitality industry seems to be by using technology. In an Article by Brian Jenkins from the Article base on January 24th 2009, Brian talks about the use of technology in the hospitality industry. The most interesting thing about the article is that he talks about employee training through technology and how using technology can be even better than having someone train your employee. He says that many companies rely on videos and computers to train employees and that new hires can now receive the same training that all the current employees had. This helps to eliminate the errors in translation and lets the new hire learn at there own pace. Learning policies and procedures through long drawn out manuals is outdated and ineffective. The new generation relies on technology for everything, so why not implement the technology in their orientation. They are also using computers to test the new employees knowledge of the training they received. Employers can use the technology to test for advancement or to take test for required certifications, such as a safe food handlers card. Online training is going to become to standard for tomorrow and help do away with old antiquated systems that do not work effectively.