Recently I read an article in the Nations Restaurant News by Alanna Klassen that was talking about the increased need for information technology in the hospitality industry. The article talked about how schools like the Uuniversity of Delaware, University of Houston and Cornell University were looking to add more technology courses to their curriculum in order to bolster the technology knowledge students would have when they graduate. The article stated that the new focus of many restaurants and hospitality related businesses are now Internet reliant and much of the information that these establishments attain comes from technology based systems such as POS or CRM. Alanna stated it was critical for students to have a firm grasp on the fundamentals of these types of systems if the students wanted to be competitive in toady's market. The article says that many hospitality programs have added technology courses to their curriculum in order to give their students that competitive edge. One of the obstacles many universities have encountered is the lack of professors knowledgeable in the hospitality technology sector. Schools have started to share information with each other to help alleviate some of these problems. The future of hospitality seems to be in the hands of technology. http://digibib.ehb.be/storage/Sector%20Informatie/Hospitality%20education/HOSPITALITY%20SCHOOLS%20STRIVE%20TO%20KEEP%20PACE%20WITH%20TECHNOLOGY1.pdf
Reflection:
I felt this article was a solid reason for taking classes like this one. The importance of technology in the future cannot be overstated. Employers will be looking for graduates who have the ability to navigate this technology and the creativity to manipulate it. I can see how the POS systems have started to change how we deal with customers and is giving managers more information about their clientele, I also can see how the Internet has become one of the major engines for marketing these hospitality companies. The future of our business is dependent upon information systems and our University has stepped up and started offering classes like this one so that when we graduate we will be prepared to use it. As technology grows we may also find that their will be good databases on the Internet that can be shared, this will help managers make better decisions about how they run their business. I feel that this article spoke to the rising need for information technology in toady's market.
“The future of hospitality seems to be in the hands of technology”. This quote caught my attention and I believe it is utterly true. The hospitality industry has become extremely dependent on technology, and all of the recent improvements have been technology based. POS, PMS, and CRM are all becoming more and more advanced. It is extremely important to be educated on all of these systems if you plan on being successful in the hospitality field. When I first started this class I was a little taken back by interest because technology never really caught my attention. As I read this book more and more I realize that all of this information I see on a daily basis at my job at the Marriott. I have become so intrigued with this class and it has made studying more interesting for me as well. Whenever I read about new technology for the hospitality industry now I am always curious to learn more. This information we are currently learning in Hospitality Information Systems is valuable information we will use on a daily basis in our field. Unfortunately because technology changes so often we need to continue our knowledge of all the advancements in order to achieve that competitive edge.
ReplyDeleteI also feel that technology courses are important in not only today’s hospitality industry but also in business today in general. As we move further and further along technology has taken over. This class for example is one hundred percent online training for an online world. Everyone is connected to the internet today some are connected all day everyday through their phones. I’m glad to see that universities are implementing training in technology courses, otherwise they’d be sending graduates into a world filled with disappointments, considering all companies really on some kind of technology based system. Now let’s see how fast they can keep up with changing technology.
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